We’re here to help!
Check out our Frequently Asked Questions below, and if you still can’t find an answer, Contact Us.
Frequently Asked Questions
What makes Genlack Hosting Different?
Regardless of the size of your business, how much traffic your website gets or how many sites you are hosting with Genlack every client receives the same personal service and support. There are a lot of choices for web hosting at very competitive prices. What sets us apart is our commitment to working with you to make anything related to your web hosting stress free. We're happy to refer you to some of our current clients for a reference, just send us a note.
I already have a Website hosted with another company. How hard is it to switch to Genlack?
It's as easy as filling out a form. We'll handle the rest.
Which hosting plan is right for my business?
Our shared hosting plan is adequate for most personal, small businesses and nonprofit organizations.
If you have a site that receives more than 50,000 visits a month, sells more than 100 products online or is a membership-based site with over 300 users, you would be better suited to our Business plan which is a shared hosting plan with some additional resources to give you the power your need for your business.
If you are creating a web application, are very high profile, high trafiic, or have more robust security needs you'll want to consider a Virtual Private Server (VPS).
View all our plans and pick the one that is right for you here. Or, contact us and we'll help you decide.
Can you help me build, revise or maintain my Website?
Genlack has a long history of creating and maintaining client websites. While we're no longer in the web design business we offer monthly maintenance packages to keep your site running and up-to-date. If you need help with site maintenance contact us so we can discuss your needs.
If you are looking to create a new website from scratch, to revise your current site, or develop your marketing plan, please visit our web design partner Bostrom Graphics and tell them Genlack sent ya!
What are Genlack's backup policies?
How we protect your data
Are the backups publicly accessible?
Why do I need an SSL Certificate?
What is your refund policy?
Can I host my videos, music, or portfolio on Genlack?
What are my email options?
What is a Cpanel and how do I use it?
What is your support policy and how to do I get support of my hosting account?
I would like to speak to someone at Genlack before I choose to host with you. How can I do that?
What if I have a question that isn't listed here?
If you have a specific question about using your Genlack web hosting account start with our comprehensive Knowledge Base.
If you don't see what you're looking for or need a more detailed or personal answer you can always email us at firstname.lastname@example.org, open a support ticket, or fill out our contact form and someone will get right back to you.
We respect your privacy and would never share your contact information with anyone.